WHAT SHIPPING COURIERS DO YOU WORK WITH?

We ship with USPS First Class, UPS, and DHL E-commerce.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

We ship all our orders within 24 hours of payment confirmation.

The order delivery times are listed in BUSINESS DAYS. Saturdays and Sundays are not business days. Packages are being moved only Monday through Friday.

If your order is late more than 5 business days please contact hello@turbioncarrera.com and we will help you resolve the issue immediately.

DO I NEED TO PAY CUSTOMS FEES?

All orders within the United States come with duty paid and applicable sales or tax paid. There are no additional charges if you order to the United States. If you order outside the United States we cannot say for certain whether your local post will charge you for the products you order. Please contact your postal service for most information on any extra fees.

 

PACKAGE DELIVERY FAILED ATTEMPT

If the post service has attempted to deliver your package but was unable to do so the post will try to deliver again at the same address the following day or will leave a notice and you will be required to pick up the package from your local post office.  

If the courier was unable to deliver the package 2 times, the order will be returned to us. In this case, we can resent the package to you. Please note, however, that this does not make the order eligible for a refund as we cannot control whether the addressee picks up the package.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept all major credit cards, PayPal, Klarna & Quad Pay.

CANCELLING AN ORDER

Orders can be cancelled within 1 hour of being placed.

 

WHAT ITEMS CAN BE RETURNED?

All unused items can be returned within 30 days of receipt.

If you ship your intended return after the 30 day return period the item(s) will be sent back to you and no refund will be issued.

We do not accept refunds of USED products. Used products will be mailed back to the sender and no refund will be issued.

If the watch has been worn, regardless of how long it was worn, the watch cannot be returned.

On sale items are only eligible for in-store credit in the form of a gift card or exchange if product is in new/ unused condition.

ANY SIGNS OF WEAR OR REMOVAL OF PARTS INCLUDING FOIL AND TAGS WILL RESULT IN REFUSAL OF YOUR RETURN.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

To return an item for free please follow this procedure:

1. Email support@turbioncarrera.com and provide your order number as well as specify the items you want to return.

2. After we have confirmed your request please re-pack the item in its original condition with labels and tags still attached. Please attach our free pre-paid return label to the box.

3. Call the courier indicated on the free pre-paid return label (UPS, DHL, USPS or Fedex - depending on your location) and schedule item pickup. You can also send your package yourself to 139 Regal Row Dallas,  TX 75247, United Sates.

All domestic and international returns are free if sent with our pre-paid return label.

4. Retain your proof of shipment and wait until the package reaches our support warehouse in Delaware. Once the package has been received the return still has to be processed. Received return DOES NOT mean processed. It may take several business days to process the return.

I RECEIVED A FAULTY ITEM

 

IF THE ITEM YOU RECEIVED IS FAULTY, PLEASE FOLLOW THE PROCEDURE BELOW:

Contact our support team by emailing support@turbioncarrera.com and provide your order number, name, address, details of the product (quantity, color, model), and the reason for return. Please attach a photo or video of the faulty item clearly showing the fault. We will reply within 48 hours.

 

HOW DO I TRACK MY ORDER?

You can track your order in several ways. When your item has been shipped we send you an e-mail with the tracking code and the website of the shipping company where you can input the code.