SHIPPING INSURANCE

Packages Lost By Shipping Carrier (Never Delivered) And/ Or Damaged In Transit

• Turbion Carrera Group LLC will reship it at no additional cost. 
• Turbion Carrera Group LLC will not refund an order if it is lost or damaged in transit.
• A package is considered “Lost” when 10 Business Days have passed, and the tracking information has not updated in status and not delivered. 
• If a package is damaged, please email hello@vitauthority.com with images of the damages. 

Package Was Shipped, But Customer Realized Afterwards the Address Is Incorrect

• As stated above, we try our best to dispatch orders as fast as possible to offer the best customer experience, so it's hyper critical to make sure your shipping address is entered correctly.
• If an order has been shipped and a customer notices the wrong address, Turbion Carrera Group LLC is not responsible for redirecting the shipment to the correct address or bearing the cost with changing an address mid-transit.
• Turbion Carrera Group LLC will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.

Package Was Delivered To Wrong Address

• Any orders delivered to the wrong address due to a customer error are non-refundable and will not be reshipped. 
• If an order has been shipped and a customer notices the wrong address, Turbion Carrera Group LLC is not responsible for redirecting the shipment to the correct address or bearing the cost with changing an address mid-transit.
• We try our best to dispatch orders as fast as possible to offer the best customer experience, so it's hyper critical that you check your order summary prior to placing your order.
• Turbion Carrera Group LLC will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.

 Package Was Delivered To Correct Address & Cannot Be Located

• All orders marked as “Delivered” with valid tracking information cannot be refunded if the customer cannot locate the item. 
• The customer will need to contact the shipping carrier directly on where the package was left. (Check with neighbors - sometimes they leave it there by accident!)
• Turbion Carrera Group LLC will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.
• Because many instances may occur at your delivery address that are beyond our control, you agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to the card holder, even without a signature.

 Package Was Returned to Sender

• We cannot process or refund orders marked “Return to Sender.” 

 Customer Requests an Exchange

• Turbion Carrera Group LLC may allow an exchange of a product if the product is unopened at its sole discretion. 
• In the event Turbion Carrera Group LLC approves an exchange of product (I.e., sends an additional product at no extra charge), the customers right for a future refund is waived. 
• This is because the customer is acknowledging that Turbion Carrera Group LLC has sent two products and paid for shipping twice to attempt to please the customer. Refunds or returns will not be honored after an exchange has been made.